Godaddy SideEffect

"Customer is always right!" This is the slogan of business management students and we are taught that way. Sometimes, big companies tend to forget small wishes of individual customer. They think it's Okay to ignore their chattering. This is nothing but their first sign of loosing their reputation in the market. If they start not thinking about one customer, they may loose another 100 prospective customers because that one customer can make or leave that impression to others. Though , it doesn't affect much to them, albeit,it's doing business in risk on long run. I'm talking about GoDaddy.com

Whereever i go, everyone was talking about their so called great reputation in Webhost and domain selling business. I really had a very very bad impression on them no matter how good they were. I even don't recommend others to buy their service. No matter how affordable their service is, at last it's nothing or useless if they treat their customer like a ragamuffin dog. In other words, they don't care much about them.

Around a year ago, i tried to register a domain with them using my foreigner friend's CC(credit card) who was in Nepal at that moment. All went good. Domain was registered. After a week, their over-intelligent system found that the Credid card used was from other than the country it's issued. What else, my order was cancelled. I was even tagged as fraud and moreover they didn't care about my friends request for the workaround of that particular dealing. But no, nothing. no reply, it was just some automated replies. That really really sucked. My domain name got locked/parked .. and i was feeling stupid, uptight dealing with those so-called great godaddy.com

Now, this GoDaddy.com got another customer victimized. His words might have been lost somewhere if local News Agencies wouldn't have raised his words. Thanks to media always. People listen only when media speaks. That is the truth!!!

Would you care reading this story too. I could have posted a link but sooner or later, it'll get wiped out off the hosted site. So, i copied and pasted this news segment here.
Read ahead.
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A GoDaddy.com customer is seriously concerned that this domain registrar and hosting company may not be ready for the switch to DST (Daylight Saving Time) on Sunday.

In a series of e-mail exchanges and phone calls, George Baltzell was told by GoDaddy.com's tech support team that the company is exempt from patching its servers because it is based in Arizona, which doesn't observe DST. "That's a silly response," Baltzell said.

Baltzell, who lives in St. Louis, contacted GoDaddy.com's tech support after he crafted a short script using the PHP language to verify that the company's servers had been tuned for the DST switch, which comes earlier this year. His test showed that the GoDaddy.com servers are still acting according to the old DST rules, he said.

"Thank you for contacting Online Support. As Daylight Savings [sic] does not apply to our servers, since we are on Arizona Time and our time zone does not change, our servers wouldn't update," reads one of the replies he received, and which he provided to IDG News Service.

He wrote back to GoDaddy, saying that despite being in Arizona, their servers needed to be patched, otherwise timestamps would be wrong when communicating with computers in other areas. He even provided them with the code he used for his test, but didn't hear back.

When informed of this situation by IDG News Service, GoDaddy sent a statement from Chief Information Security Officer Neil Warner. It said GoDaddy has conducted risk analysis on all its systems in preparation for the DST switch as well as contacted its vendors and received recommended patches.

"Further, over the weekend, Go Daddy developers and quality assurance teams will be monitoring the transition process closely. As for our corporate headquarters being located in Scottsdale, Arizona, while the fact that we do not participate in DST minimizes potential impact, we are taking all precautionary steps to ensure our customers, located all over the world, are not impacted," the statement read.

Told of GoDaddy's response, Baltzell was puzzled about the different message he got from the technical support team. At press time, his test continues to indicate the GoDaddy.com servers haven't been patched, he said.

The main site he hosts with GoDaddy.com is St. Louis Places to See. He is particularly concerned for a page in which he tracks power outages in the St. Louis metro area because timestamps are an important part of it.

Whatever ends up happening, Baltzell's opinion of GoDaddy.com has been soured by the experience. "Their tech support response is such a non sequitur, it has me wondering whether I should switch to another company," he said.

In 2005, President Bush signed into law the Energy Policy Act of 2005. Among other things, it orders that, beginning in 2007, the start of DST be moved from the first Sunday in April to the second Sunday in March. It also shifts the return of standard time from the last Sunday in October to the first Sunday in November.

On Sunday, people in zones impacted by DST must advance their clocks one hour. They must set clocks back one hour when DST ends this year on Nov. 4.

The new DST dates have had a significant impact on the IT industry as vendors have had to issue patches for their systems and users, both consumers and enterprise IT professionals, have had to adjust their computers

src:infoworld.com